Customer care through your e-commerce website
Customer care is probably the single most important aspect to sustained
success. Our e-commerce websites come ready equipped with tools and features to
make shopping at your shop enjoyable and easy. A satisfied customer is a
customer who refers to others, and of course comes back to shop again.
- Real time order tracking. When an order is placed it's
automatically added to your online shop's database and confirmation e-mails are then sent to
you, so you can fulfill the order, and to the buyer thanking them for their
purchase. A buyer can also track their order progress from within their personal
account at your online shop.
- Customizable e-mail notifications. You can choose from some
preset "thank you for your order" messages or you can create your own. Many find
this an ideal opportunity to offer further incentives to come back to the shop
and make another purchase some time in the future or to advertise other
products you are selling.
- Newsletter management. Successfully selling online means staying in touch with your customers. Your online shop comes with full
newsletter integration. Customers can subscribe and unsubscribe themselves, and
you (as shop administrator) can add/remove subscribers too. You can choose to
publish your newsletter, which may contain new product information for example,
to your e-commerce website as well as sending it to all of your customers. An ideal way to
stay in touch and keep customers coming back!
- Printable invoices. Invoices can be printed on a per order,
per customer basis right from your online shop. Particularly useful if you need to
supply buyers with a printed invoice. Another tool to help you sell online.
- Configurable search facility. Let your users find exactly
what they need in a flash with the sophisticated built-in site search tool. You
can configure the search facility to include advanced options such as searching
through product titles, product descriptions, product price preferences etc. You can also offer
customers a simple "keyword" search tool to search your entire e-commerce catalogue.
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